Privacy Policy

• Contact information, including names, email addresses, and phone numbers.
• Pickup and delivery details, item descriptions, access instructions, photos, and order references.
• Driver application, vehicle, identity, insurance, registration, availability, and location information.
• Transaction, authorization, refund, cancellation, tip, and payout records. Payment-card information is entered into and processed by our payment provider rather than stored directly by SAM.
• Device, browser, security, support, and service-use information needed to operate and protect the platform.

• Provide estimates, match requests with appropriate drivers, coordinate pickup and delivery, and show tracking updates.
• Communicate about requests, payments, driver arrival, delivery, account security, and customer support.
• Review driver eligibility and compliance, prevent fraud, investigate incidents, and enforce platform rules.
• Maintain records, improve service quality, comply with legal obligations, and protect customers, drivers, SAM, and the public.

When you separately and affirmatively choose to receive text messages, we use your mobile number and consent record to send the transactional messages described at the point of opt-in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. We may provide limited information to communications providers that deliver messages for us, solely to operate the messaging service and subject to appropriate confidentiality obligations.

We may disclose information to the customer, assigned driver, pickup contact, service providers, payment processors, communications providers, professional advisers, insurers, or authorities when reasonably necessary to provide the service, complete a transaction, respond to an incident, follow the law, or protect rights and safety. We do not sell personal information for money.

We retain information for as long as reasonably needed to provide the service, maintain business and transaction records, address disputes, prevent fraud, and meet legal obligations. We use administrative and technical safeguards designed to protect information, but no online system can guarantee absolute security.

You may decline optional SMS consent and still request service. You may opt out of texts at any time by replying STOP. You may request access, correction, or deletion of applicable personal information by contacting us. Some records may be retained where required for transactions, safety, fraud prevention, or legal compliance.

SAM is not intended for children under 18, and we do not knowingly collect personal information directly from children under 18.

We may update this policy as the platform develops. The current version and effective date will remain posted here. Questions or privacy requests may be sent to swiftassetmovement@gmail.com.